Effective Date: November 17, 2024
1. Our Commitment to Quality
At Mark's Truck & Tractor Repair, we are committed to providing high-quality repair and maintenance services. We stand behind our work and want to ensure your complete satisfaction with every service we provide.
2. Service Refunds
We offer refunds or credits for services that do not meet our quality standards:
- Workmanship Issues: If our workmanship fails to meet professional standards, we will re-perform the service at no additional cost or provide a refund
- Service Not Completed: If we are unable to complete the agreed-upon service, a full refund will be issued
- Overcharging: If billing errors occur, we will promptly correct them
3. Parts and Materials
Our parts and materials policy:
- Defective Parts: Manufacturer-defective parts are covered under the manufacturer's warranty and will be replaced at no cost
- Wrong Parts: If we order the incorrect part, we will cover the cost of the correct replacement
- Customer-Requested Changes: Parts ordered specifically for your vehicle cannot be returned if the order is cancelled by the customer
- Special Order Parts: Non-stock items ordered specifically for your vehicle are non-refundable once ordered
4. Diagnostic Fees
Diagnostic fees are non-refundable as they cover the time and expertise required to identify the issue with your vehicle. However, if the initial diagnosis was incorrect and we performed unnecessary repairs, the diagnostic fee will be credited toward the correct repair.
5. Labor Charges
Labor charges are refundable only in the following circumstances:
- Service was not performed as agreed
- Work was performed incorrectly and cannot be corrected
- Fraud or misrepresentation occurred
- Service caused additional damage to the vehicle
6. Refund Process
To request a refund:
- Contact Us: Call our service manager at (320) 632-9078 within 30 days of service completion
- Provide Details: Explain the issue and provide your invoice number
- Inspection: We may need to inspect the work performed
- Resolution: We will propose a resolution within 5-7 business days
7. Refund Methods
Refunds will be processed using the same method as the original payment:
- Cash Payments: Cash refund issued immediately
- Credit Card Payments: Refund processed to the original card (may take 3-5 business days)
- Check Payments: Refund check mailed within 7-10 business days
- Electronic Payments: Refund processed to the original account
8. Non-Refundable Situations
The following situations are not eligible for refunds:
- Customer dissatisfaction with service outcome when work was performed correctly
- Vehicle damage caused by customer misuse or neglect
- Pre-existing conditions not disclosed at the time of service
- Normal wear and tear items
- Services performed more than 30 days ago
- Damage caused by improper vehicle operation after service
- Issues caused by parts or components we did not service
9. Warranty vs. Refunds
Many issues are better resolved through our warranty process rather than refunds. Our limited warranties cover:
- Parts: 12-month/12,000-mile warranty (manufacturer's warranty where applicable)
- Installation: 90-day warranty on workmanship
- Labor: 90-day warranty on repair work
We encourage customers to utilize warranty repairs when applicable, as this often provides a faster resolution than processing refunds.
10. Time Limits
All refund requests must be submitted within 30 days of service completion. Exceptions may be made for warranty-related issues or significant service failures, at our discretion.
11. Dispute Resolution
If a refund dispute cannot be resolved directly with our management, customers may pursue resolution through:
- Minnesota Department of Commerce
- Small Claims Court (for amounts under $15,000)
- Automotive repair arbitration services
12. Contact Information
For questions about our refund policy or to initiate a refund request, please contact us: